All of the answers to your De La Cross-related questions are just a click away
We've compiled the answers to your most frequently asked questions here to save you time.
Shipping and Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 business days
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
We offer free shipping on orders of $110 or more.
If you enter the wrong address, your item(s) will be sent back to us and you will be asked to provide us with your correct address either by phone or email. Your items will remain with us until we receive that information. You have 28 days to supply this information and have it reshipped at no cost. Otherwise you will be re-charged the shipping fee.
If the package was marked as delivered by your carrier, it may be cases where the delivery was made, but the package was left in an unexpected location at your address.
Unfortunately this is out of our hands and you should reach out to your carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
There are a few ways to track your order.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
The best way to instantly track orders is to download the Shop App for Android or iOS and your order should be tracked automatically. We do not make the Shop
We do not offer exchanges at this time. With that in mind, if you are purchasing clothing, please be sure to look at our size charts to ensure you are getting the right fit and as always, double-check your order before submitting payment.
There are a few ways to receive discounts. If you sign up to receive our newsletter and promotions, you will get 10% off of your first order.
Additionally, we occasionally offer discount promo codes for sales, events, and holidays.
You can qualify for free shipping on any order above $110.
Finally, as we are a small family business with big dreams, if you wish to become a partner social media marketer, you can get some discounted and/or free swag! Contact us a email@example.com for more info.
We absolutely would not want you to wear damaged goods!
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If your item was defective, damaged, or incorrect, you have 30 days after receiving your item to request a return.
If any of the above conditions apply, please contact us at email@example.com and attach photos of the items in question along with a brief description of what is wrong with the item and we'll sort everything out for you.